Client Services Associate

Laurel Filzen Etzel

Client Services Associate

|

Quad Cities

Phone:

309-797-4030

My responsibility at The Planning Center is to provide a helpful and welcoming environment for clients in-person, on the phone, or via email as well as provide support for the whole TPC team; clear communication is one of my top priorities. My personal mission in life is to use my kindness, calmness, ability to multi-task, and organization to serve a community and I enjoy putting that into action at TPC. My passion for serving others is strengthened by my wide experiences as a musician, my experience as Executive Director with Central Illinois Ballet and Cornerstone Academy of Performing Arts, and my varied education provides me with the skills needed to serve clients and the team here at TPC.

“Be the change that you wish to see in the world.” ― Mahatma Gandhi

My responsibility at The Planning Center is to provide a helpful and welcoming environment for clients in-person, on the phone, or via email as well as provide support for the whole TPC team; clear communication is one of my top priorities. My personal mission in life is to use my kindness, calmness, ability to multi-task, and organization to serve a community and I enjoy putting that into action at TPC. My passion for serving others is strengthened by my wide experiences as a musician, my experience as Executive Director with Central Illinois Ballet and Cornerstone Academy of Performing Arts, and my varied education provides me with the skills needed to serve clients and the team here at TPC.

Special Training / Areas of Expertise: Business Administration and Music

Education: 
  • in process: Bachelor of Science, Business Administration with an emphasis in Management, Central State University
  • Master of Music, Western Michigan University, 2006
  • Bachelor of Arts in Music, Western Illinois University, 2004

Memberships: American Federation of Musicians Local 301

Leadership Positions (Present & Past): Past Executive Director Central Illinois Ballet/Cornerstone Academy of Performing Arts

When I am not serving clients at The Planning Center, you can find me making music as a (French) Hornist with the Knox Galesburg Symphony, River Valley Brass, Peoria Municipal Band or a variety of other ensembles as a freelance musician.  When I am not making music, I can be found reading, working in my yard, dancing, cooking, or enjoying food from a variety of cultures at local restaurants.

What inspires me: Stories of perseverance and random acts of kindness.
My favorite thing(s): A good cup of coffee or tea; relaxing with a book by a firepit in the fall or fireplace in the winter; my 2 fur babies—Fanny, a German Shepherd, and Jules, a Brittany; and my family.
Favorite destination: I don’t travel very much, but the coolest place I have been to on a music tour was Beijing, China. Someday I hope to travel more.

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